Session Feedback

Session Feedback allows a trainer to receive client feedback at the end of each session. Trainers can reply to their clients or make internal notes for themselves or their team via the 'Client Notes' feature, allowing trainers to stay on top of their client programming, client management and engaging back and forth with their clients. 

At the completion of a session, a client is asked to submit their Effort Rating for a session (this will be sent to your Activity Feed on the dashboard) and they will also be able to type in any Session Feedback. 

How to access and use Session Feedback

Step 1: From your Dashboard, click on the ‘Session Feedback’ tab on the left bar menu. 

Step 2: Listed under the 'Session Feedback' tab, you will see which clients have left feedback after their session and when. To reply to their feedback, write in the space provided then hit ‘Send’

Step 3: To add an internal note for the client, click ‘+ Client Note’ then ‘+Add New’ to add information about this client to be saved to their dashboard. Client Notes are internal notes and a client will never see these. 

Enter in your 'Client Note' into the pop-up, click 'Submit'.

Step 4: If you have multiple trainers/staff using the Session Feedback page and you would like to keep it clean as to which clients have been replied to/session feedback read, you are able to 'Archive' chats that have been actioned. At the top right, next to the 'Client Note' button there is an 'Archive' button. This will archive all conversations. If you go into the Archive tab, you will also be able to 'Unarchive' chats.

On the iPad / Mobile, your replies from the Session Feedback page will appear on the clients 'Notifications' page. All replies from Activity Feed will also show up here on the clients Notifications page.